What is a single point of contact agency?

TENNESSEE STATEWIDE RESPONSE TO HUMAN TRAFFICKING:

THE SINGLE-POINT-OF-CONTACT (SPOC) SYSTEM

What is the SPOC model?

In 2013, Governor Haslam mandated the creation of the Tennessee Human Trafficking Services Coordination and Service Delivery Plan, a statewide plan for delivering services to survivors of human trafficking. In coordination with this plan, Governor Haslam appointed the Tennessee Bureau of Investigation (TBI) the lead agency for all human trafficking crimes in the state of Tennessee. The TBI then established a regional, single-point-of-contact system to ensure that quality services would be provided to human trafficking survivors in the most effective and efficient way possible. This means that a non-governmental organization (NGO) has been designated as the official single point of contact (SPOC) in each of the four Tennessee Bureau of Investigation (TBI) divisions. This model helps coordinate comprehensive services across the state for human trafficking survivors.

What does it mean to be a SPOC?

Each of the four SPOC organizations receive all human trafficking referrals in their designated region of Tennessee and coordinate services to meet the needs of each individual HT survivor. These organizations work collaboratively with one another and with other nonprofits, direct service providers, and law enforcement agencies to accomplish this coordination of comprehensive services.

Who are the SPOCs across Tennessee?

The SPOCs for all human trafficking referrals in Tennessee are as follows, and the map below illustrates the regions that each of these SPOC organizations represent:

Restore Corps - West TN - (901) 410-3590 - info@restorecorps.org - restorecorps.org

End Slavery Tennessee - Middle TN - (615) 806-6899 - info@endslaverytn.org - endslaverytn.org

Second Life Chattanooga - Lower East TN - (423) 994-4857 - contact@secondlifechattanooga.org - secondlifechattanooga.org

The Community Coalition Against Human Trafficking - Upper East TN - (865) 236-1046 - info@ccaht.org - ccaht.org

How can I help?

If you or someone you know is in trouble, please contact the Tennessee Human Trafficking Resources Center Hotline at 1-855-558-6484. From there, law enforcement will coordinate with the designated SPOC to help ensure that quality services are provided effectively and efficiently.