End Slavery Tennessee (ESTN)

Survivor Care Coordinator - Case Manager

The mission of End Slavery Tennessee is to promote healing of human trafficking survivors and strategically confront slavery in our state. We are a faith-based agency focused on professional excellence. The work environment will focus around an inclusive team - all working towards the goals of the organization.

Reports to:

Director of Survivor Care

Position Description - Responsibilities and Requirements:

Note: Due to the sensitivities of our clientele, this position is open to women only. 

Job Summary: The Survivor Care Coordinator will provide services to victims of human trafficking in Middle Tennessee utilizing End Slavery Tennessee in-house services, contracts, community service providers and other collaborations. 

Essential functions include but are not limited to: 

·        Establish strong, appropriate and caring working relationships with victims of human trafficking assigned to caseload. Clients will include both minors and adults.

·        Coordinate closely with Director of Survivor Care and other staff members to carry out the mission and in development of an ever-improving system of care for the survivors we serve.

·        Complying with agency policy and procedures, maintaining all required documentation, including reporting for grants, in a professional and timely manner.

·        Communicating, conferring with and coordinating care for clients with other direct services team members.

·        Develop and maintain excellent working relationships other organizations as needed, for case coordination and response.

·        Build rapport and trust with a diverse population including clients, staff members, volunteers and donors.

·        Maintain up-to-date documentation on clients and services for grant reporting and research purposes.

·        Transport survivors of human trafficking in personal vehicle

·        Be on-call on a rotating basis for after hour and weekend emergencies

The work of aftercare is diverse and complex, including a broad range of activities and frequently changing conditions, situations and problems. The Survivor Care Coordinator (SCC) must be able to analyze problems and make prudent decisions while interpreting a variety of factors, problems and alternative methods and procedures, and know when to bring in counsel from their supervisor. 

The SCC must be willing and able to work in a trauma-informed, strengths-based culture and to make good contextualized decisions. 

Non-Essential Functions

·        Attend meetings in the community, as deemed appropriate and useful.

·        May be called upon to represent the organization and share expertise at professional and community training and other events.

·        Rotating kitchen duty with other staff members.

·        Perform other agency-related duties or special projects, as directed by supervisor. Duties may change according to organizational needs. 

Working Conditions

Work is carried out primarily in an office setting with intermittent sitting, standing, walking and some light physical activity or out in the field. Most work is performed while sitting and using the computer, phone and engaged in face-to-face conversation with staff and/or clients. Regular car travel required (must operate both personal and staff vehicle).

Work hours are primarily daytime but does require some night or weekend work when on call or assisting a referring partner.

Education, Experience and Skills:

·        BSW; MSW preferred

·        Bi-lingual preferred

·        Demonstrated ability to understand and implement best practices around services for at-risk individuals and families.

·        Moderate level computer skills, including word processing and spreadsheets.

·        Experience in case management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations.

·        A working knowledge of mainstream resources.

·        People-oriented with demonstrated ability to build rapport and gain trust with diverse populations.

·        Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position.

·        Ability to work effectively under pressure.

·        Excellent organizational and communication skills, both written and oral, and prompt response to messages.

·        Able to maintain confidentiality, as required by law and in the best interests of survivors, staff and the agency.

·        Fast learner, quick mind, capacity for hard work, teachable and flexible.

·        Valid driver’s license, state-required driver’s insurance and access to reliable personal transportation; ability to travel throughout Middle Tennessee.

Additional Information

Hours: Full time (willing to work some evening and weekend hours, as needed) 

Starting Pay: Starting pay range $36,000 - $38,000 salary based on experience/qualifications, mileage reimbursement, up to $500 monthly insurance allowance after two-month probation period, $60 monthly phone allowance, PTO, benefits package including life insurance, short- and long-term disability and 403b retirement plan, eligible after six months of employment.

Job Type: Full-time, exempt status

Initial and subsequent random drug screening is required as per agency policy.

Background check is required.


To Apply

Ø  No phone calls accepted for this position

Ø  Please submit a cover letter and resume to Lorraine McGuire, COO, at lmcguire@endslaverytn.org.

Ø  Phone screens begin 8/20/2019

Ø  Target hire date 9/16/2019

***End Slavery Tennessee is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, sex, age, disability or national origin in recruitment, training, hiring, discharge, promotion or any condition, term or privilege of employment.