End Slavery Tennessee (ESTN) 
Survivor Care Coordinator - Case Manager

The mission of End Slavery Tennessee is to promote healing of human trafficking survivors and strategically confront slavery in our state. We are a Christian, faith-based agency focused on professional excellence. 

Reports to: 

Director of Survivor Care  

Position Description - Responsibilities and Requirements: 

Note: Due to the sensitivities of our clientele, this position is open to women only.  

Job Summary: The Survivor Care Coordinator will provide services to victims of human trafficking in Middle Tennessee utilizing End Slavery Tennessee in-house services, contracts, community service providers and other collaborations.  

Responsibilities include but are not limited to:  

  • Establish strong, appropriate and caring working relationships with victims of human trafficking assigned to caseload. Clients will include both minors and adults. 

  • Complying with agency policy and procedures, maintaining all required documentation, including reporting for grants, in a professional and timely manner. 

  • Communicating, conferring with and coordinating care for clients with other direct services team members. 

  • Carry out duties assigned by the Director of Survivor Services and/or the CEO 

  • Develop and maintain excellent working relationships with other organizations as needed, for case coordination and response. 

  • Coordinate closely with Director of Survivor Care and other staff members to carry out the mission, and in development of an ever-improving system of care for the survivors we serve. 

  • Build rapport and trust with a diverse population including clients, staff members, volunteers and donors. 

  • Maintain up-to-date documentation on clients and services for grant reporting and research purposes.

  • Transport survivors of human trafficking in both company and personal vehicles.  

  • Be on-call on a rotating basis for after hour and weekend emergencies.  

The work of aftercare is diverse and complex, including a broad range of activities and frequently changing conditions, situations and problems. The Survivor Care Coordinator (SCC) must be able to analyze problems and make prudent decisions while interpreting a variety of factors, problems and alternative methods and procedures, and know when to bring in counsel from their supervisor.  
 
The SCC must be willing and able to work in a trauma-informed, strengths-based culture and to make good contextualized decisions.  

Additional Responsibilities 

  • Attend meetings in the community, as deemed appropriate and useful. 

  • May be called upon to represent the organization and share expertise at professional and community training and other events. 

  • Perform other agency-related duties or special projects, as directed by supervisor. Duties may change according to organizational needs.  

  • Be on rotation for kitchen duty at the office.  

Working Conditions 

Work is carried out primarily in an office setting with intermittent sitting, standing, walking and some light physical activity or out in the field. Most work is performed while sitting and using the computer, phone and engaged in face-to-face conversation with staff and/or clients. Regular car travel required (must operate both personal and company vehicle). 

 

Relationships and Contacts 

  • Director, staff and volunteers. 

  • Community service providers, governmental and non-governmental. 

  • Referred clientele. 

Education, Experience and Skills: 

  • BSW; MSW preferred 

  • Demonstrated ability to understand and implement best practices around services for at-risk individuals and families. 

  • Moderate level computer skills, including word processing and spreadsheets. 

  • Experience in case management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations. 

  • A working knowledge of mainstream resources. 

  • People-oriented with demonstrated ability to build rapport and gain trust with diverse populations. 

  • Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position. 

  • Ability to work effectively under pressure. 

  • Excellent organizational and communication skills, both written and oral, and prompt response to messages. 

  • Able to maintain confidentiality, as required by law and in the best interests of survivors, staff and the agency. 

  • Fast learner, quick mind, capacity for hard work, teachable and flexible. 

  • Valid driver’s license, state-required driver’s insurance and access to reliable personal transportation; ability to travel throughout Middle Tennessee. 

Initial and subsequent random drug screening is required as per agency policy. 

Background check is required. 

Additional Requirements 

Must be willing and able to embrace our core values which can be found here.

Hours: Full time (willing to work some evening and weekend hours, as needed)  

Starting Pay: Starting pay range depending on experience/qualifications, plus mileage, up to $500 monthly insurance allowance after two-month probation period, $60 monthly phone allowance, PTO, benefits package including life insurance, short- and long-term disability and 403b retirement plan, eligible after six months of employment. 

Job Type: Full-time

Contact Information and Procedure:

No phone calls accepted for this position. 

Please submit a cover letter and resume to Kelsey Mize, Director of Survivor Care, at kmize@endslaverytn.org.

Phone interviews for this position will begin May 13th.
Projected start date is July 8th.

Kelsey Mize

PO BOX 160069

NASHVILLE, TN 37216


Email: kmize@endslaverytn.org
Phone: (615) 806-6899